Return and Refund Policy

Introduction

Thank you for shopping with SHENGGE. This Return and Refund Policy outlines the conditions and procedures for returning products purchased from our website, www.shengge6688.com, and for obtaining a refund. By placing an order with us, you agree to the terms set forth in this policy.

Eligibility for Returns

1. General Conditions

   • Products must be returned within 30 days of the delivery date.
   • Products must be in their original condition, unused, and in their original packaging.
   • Custom-made or personalized items are not eligible for returns unless they are defective or damaged upon arrival.

2. Defective or Damaged Items

   • If you receive a defective or damaged item, please contact us immediately at yilan739@gmail.com with your order number and photos of the defect or damage. We will provide instructions for returning the item and obtaining a replacement or refund.

Return Process

1. Contact Us

   • Before returning any items, please contact our customer service at yilan739@gmail.com to obtain a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.

2. Packaging

   • Securely pack the items in their original packaging, including all accessories, manuals, and documentation. Ensure the RMA number is clearly marked on the outside of the package.

3. Shipping

   • Ship the items to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the item is defective or damaged. We recommend using a trackable shipping method to ensure your return is received.

Refund Process

1. Inspection and Approval

   • Once we receive your return, we will inspect the items to ensure they meet the eligibility criteria. We will notify you of the approval or rejection of your return within 7 business days.

2. Refund Method

   • If your return is approved, a refund will be processed using the original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider’s processing times.

3. Partial Refunds

   • In some cases, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products
• Items purchased on final sale or clearance
• Gift cards

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.

Cancellations

1. Order Cancellations

   • Orders can be cancelled within 24 hours of placing them. Please contact us immediately at yilan739@gmail.com to request a cancellation. After 24 hours, the order may have already been processed and shipped, and you will need to follow the return process.

2. Refunds for Cancellations

   • If your order is successfully cancelled, a full refund will be processed using the original payment method.

Changes to this Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

SHENGGE
Email: yilan739@gmail.com
Website: www.shengge6688.com

SHENGGE
China
Products: T-shirts, Hoodies, Custom-made Clothing
Business Model: B2B, B2C
Export Countries: Europe, Japan, South Korea, United States
Promotion Channels: Alibaba, Trade Shows